Terms and conditions

Version 2026-10-08.1 · last updated: 8 October 2026

1. Provider

The online booking service is offered by ANA DERM SRL, tax ID 46029919, J40/7989/2022, Intr. Urcușului 23–37, Spațiul Comercial Nr. 2, Sector 4, București 041244, brand DermaSpot. Contact: +40 756 100 386 · contact@dermaspot.ro.

2. Booking service

You can send a request for an appointment. The request becomes a confirmed appointment only after the doctor accepts it. The slot may be declined or may expire. Online booking is for people aged 18 or over.

3. Confirmation, rescheduling and cancellation

After you send a request you receive a message on the verified channel, then a reply from the doctor. If the appointment is confirmed, you can confirm attendance, request another time or cancel through the link you receive, at least 24 hours in advance unless you agree otherwise with the clinic. Medical services are exempt from the standard 14-day withdrawal right once performance has begun (GEO 34/2014).

4. Prices

Displayed prices and durations are indicative. The final price and duration are confirmed at the consultation. No payments are taken online.

5. Personal data

Processing is described in the Privacy policy and the Cookie policy.

6. Complaints

Write to contact@dermaspot.ro or call +40 756 100 386. You may contact ANPC (anpc.ro) or use the EU ODR platform: ec.europa.eu/consumers/odr.